FAQ List

FAQ List

  • Are your products CE Approved?

    Betlux LED light strip are CE approved

     

  • Are your products get LM80 approved?

    Betlux can apply LM80 approved as per request.

  • Are your products ROHS compliance?

    Betlux all product are Rohs compliance.

    check our other certificate

  • Are your products UL listed?

    Betlux can apply UL list as per your request.

  • Can I cancel my order?

    If prouction is not arranged, it is ok to cancel order.

    If production is in process, I am afraid it couldn't cancel order. Due to our product is special and NOT easy to sell your ordred to other customer.

  • Cannot find datasheet on website?

    There is not include all product datasheet in BETLUX website.

    Please contact our sales to get updated datasheet.

  • Do you custom LED?

    Yes, BETLUX custom LED,making your product unique and novelty.

    please find our custom LED demo.

  • do you offer cross reference from other manufacturer?

    Betlux offer cross reference, you may check online or contact with our sales.

  • Do you offer free samples?

    It depends the requested item type and quantity.

    Basically it is FREE. 

    More of samples related information, can be refer our samples policy

  • Do you offer OEM service?

    Betlux offer OEM service.

  • do you offer other product certificate?

    Betlux willing to offer more certificate, share with us what certificate you need, we are open to discuss it.

     

  • Do you offer price list ?

    We don't offer price list.

    please refer more detail in our price term

  • How do you support the distributor?

    Betlux will provide marketing material, such as brochure, CD catalogue, hard copy catalogue, samples demo case,etc.

    Betlux will support website building at content support,datasheet file support,picture support,etc.

    Betlux will attend exhibition together or share exhibition cost.

    Price protection and project protection, we are open to get more suggestion.

     

  • How fast I can get the samples?

    Normally we don't stock any item, so if you request samples, it need to arrange samples making.

    Sampels making take 15-20days basically. 

    More of samples related information, can be refer our samples policy

  • How many pieces samples I can get?

    Samples quantity depend the request type, normal 1-10pcs

    more of samples policy

  • How to become an authorized distributor?

    1. Send us inquiry.
    2. List our requirement.
    3. Review your credentials and experience to match the requirements
    4. Present your company profile ,certificate,business licenses, business credit reports if possible
    5. Complete the applications and supply any other requested information
    6. Sign agreement.
    7. Distributorship training session
    8. Research potential customers. Find them through personal contacts, professional associations, networking events, tradeshow exhibitions and publicity -- whatever is appropriate for your product.
    9. Develop a marketing plan to reach those potential customers through an online presence, business networking profiles such as Linkedin, Ryze and Google+, direct mail and sales calls.
    10. Assemble a sales force. 
  • how to calculate the freight

    Betlux will provide you the package and weight information, you may get the freight quotation from the forwarder company with this data.

    please refer our

    Package informatin

    Weight information

  • how to get the samples?

    Samples Process:
    Choose samples.
    send us an inquiry or This email address is being protected from spambots. You need JavaScript enabled to view it. directly
    we prepare the samples
    if it need charge, We send You proforma invoice. and customer make the payment
    we ship the samples

    More of Betlux samples policy

  • how to make an order

    Order Process:
    1.Choose products.
    2.send us an inquiry or This email address is being protected from spambots. You need JavaScript enabled to view it.directly
    3.We send You quotation (price)
    4.send us order.
    5.We send You proforma invoice.
    6.pay.
    7.choose shipping.
    8.We send the goods.

  • how to make an order

    Order Process:
    1.Choose products.
    2.send us an inquiry or This email address is being protected from spambots. You need JavaScript enabled to view it.directly
    3.We send You quotation (price)
    4.send us order.
    5.We send You proforma invoice.
    6.pay.
    7.choose shipping.
    8.We send the goods.

  • how to track the order?

    Considerate the most shippment in betlux is shipping by air and sea, so betlux don't offer track system in website.

    If shipping by express, Betlux sales will provide track no after shippment is picked.

  • May I buy directly from betlux?

    Your inquiry will be transfer to local distributor if available.

    If there is no local distributor, we will contact with you.

     

  • May I get samples from your distributor?

    Yes, it is recommended.

    More of samples related information, can be refer our samples policy

  • Need I pay the samples freight?

    Yes.

    if you have express account, such as Fedex/DHL/UPS, we will ship the samples through your account.

    if not, please pay freight to us.

    More of Betlux samples policy

  • shipping by air, by express, by sea, which one is better?

    Regarding shipping method, it depend the order total weight and volume.

    please refer our term

    Shipping question

  • what is LC?

    A written commitment to pay, by a buyer's or importer's bank (called the issuing bank) to the seller's or exporter's bank (called the accepting bank, negotiating bank, or paying bank).


    A letter of credit guarantees payment of a specified sum in a specified currency, provided the seller meets precisely-defined conditions and submits the prescribed documents within a fixed timeframe. These documents almost always include a clean bill of lading or air waybill, commercial invoice, and certificate of origin.

    To establish a letter of credit in favor of the seller or exporter (called the beneficiary) the buyer (called the applicant or account party) either pays the specified sum (plus service charges) up front to the issuing bank, or negotiates credit.

  • what is PayPal?

    PayPal Holdings, Inc. is an American company operating a worldwide online payments system. Online money transfers serve as electronic alternatives to traditional paper methods like checks and money orders. PayPal is one of the world's largest Internet payment companies. The company operates as an acquirer, performing payment processing for online vendors, auction sites and other commercial users, for which it charges a fee.

  • what is TT?

    T/T means telegraphic transfer, or simply wire transfer. It's the simplest and easiest payment method to use.

  • what is western union?

    Western Union is a money transfer leader. Send money online to a bank in select countries or to over 500,000 agent locations worldwide. Fast, convenient, and reliable

  • What is your delivery time?

    Delivery time is not fixed. It depend the sesson, production schedule, and order quantity.

    more refer our delivery term.

  • what payment is acceptable?

    payment acceptable:

    Telegraph Transfer (T/T), L/C, westerunion, paypal, creditcard

    Detail of payment

  • Where can I have catalogues?

    E-Catalogue can be get from our scource center

    Hard copy catalogue can be get from your nearest distributor, find distributor here, or This email address is being protected from spambots. You need JavaScript enabled to view it..

     

  • Where can I get the bigger size drawing?

    We have adjust drawing size and resolution, in order to make the website run fast.

    if you need more clear dimension drawing and internal circuit, you may check datasheet file in PDF,or contact with our sales.

  • Which country you have distributor?

    We have many distributors worldwide, you may find it in our contact list.

  • which sea port and air port close to BETLUX?

    Airport:Ningbo,Shanghai,Beijing

    Seaport:Ningbo,Shanghai

    more detail of shipping 

  • Why I couldn't open the PDF file?

    Mostly it is font problem. We have checked pdf file in most language. However there still few font problem exist. We are sorry for it.

    Contact our sales to get datasheet updated or other format in JPG.